Does Rocketpacks sell its products directly?
Yes. Rocketpacks manufactures and supplies its products directly to customers in Germany and other countries. Orders and quotations are handled directly by the Rocketpacks team rather than through a network of authorised distributors.
Which information should I provide when requesting a quotation?
- Required product or model
- Quantity
- Type of beverage
- Still or carbonated application
- Hot or cold serving temperature
- Company name and contact person
- Complete billing and delivery address
- Required delivery date
Why is the beverage type important?
The beverage determines which container, dispensing tap and pressure configuration may be suitable. Please indicate whether the intended drink is still or carbonated and whether it will be served hot or cold.
Why is the delivery destination required?
The country, postal code and complete delivery address are needed to check suitable transport options and calculate shipping costs. International deliveries may also require tax or importer information.
Can I ask about current product availability?
Yes. Please state the required model and quantity. Availability should always be confirmed before ordering because stock levels and production times can vary between products.
How do I request support for an existing Rocketpacks product?
Provide the exact product model, approximate purchase date, order or invoice number and a clear description of the issue. Photographs of the complete system and the affected component help identify the correct solution.
Can I send a video of a technical problem?
Yes. A short video can be helpful when a problem occurs during filling, pressure generation or dispensing. Show the complete setup as well as the component where the issue occurs.
How do I request a replacement part?
State the product model and describe the required component. Because hoses, taps, seals and connections can differ between configurations, photographs should be supplied before a replacement part is ordered.
Can Rocketpacks recommend a suitable product?
Yes. Describe the beverage, intended event, required capacity, expected serving duration and number of operators. This information allows the available backpack configurations to be compared with the planned application.
Can I enquire about larger quantities or event projects?
Yes. For larger requirements, provide the product, configuration, total quantity, destination and planned delivery schedule. Production capacity, partial deliveries and transport requirements can then be assessed individually.
Does Rocketpacks provide customised product printing?
Rocketpacks does not provide in-house printing of logos or advertising graphics. Depending on the product, replaceable printed inserts can be placed behind transparent advertising surfaces. The required dimensions can be provided for local print production.
Can products be collected in Frankfurt?
Collection may be arranged for confirmed orders. The collection date and time must be agreed in advance so that the products and shipping documents can be prepared.
Can I visit Rocketpacks without an appointment?
Visits should always be arranged in advance. This ensures that a member of the team is available and that the requested products or technical topics can be prepared for the appointment.
Does submitting the contact form create an order?
No. Sending an enquiry does not constitute a binding order. Product configuration, availability, price, shipping costs and payment conditions must first be confirmed in a written quotation or proforma invoice.
What should I do if the contact form does not work?
The contact form requires JavaScript. If it cannot be submitted, send the enquiry to the email address shown on the contact page and include the relevant product and delivery information.
